FeelsNu Mobile Application – Privacy Policy 
Operated by CMT Scanner Pty Ltd T/as FeelsNu 
Effective Date: 10^th September 2025 

CMT Scanner Pty Ltd trading as FeelsNu (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect personal information provided by users of the FeelsNu mobile application (“App”). 

We collect the following types of information through the FeelsNu App: 

• Personal Information: name, email address, contact details, technician ID 

• Job and Work Data: job history, timestamps, images, notes, vehicle details 

• Device and Usage Information: device type, system logs, error reports 

• Push Notification Token: if you turn on notifications, a device token used only to deliver job and message alerts

We collect this information to: 

• Operate and maintain the App 

• Assign and track work orders 

• Verify and manage technician accounts 

• Improve functionality, security, and performance 

We may disclose information: 

• To authorised FeelsNu team members 

• To trusted third-party providers supporting our infrastructure 

• To insurers or legal entities if required by law 

We protect your data through: 

• Encrypted communications 

• Access controls 

• Internal data minimisation and governance processes 

You may request access to, or correction of, your personal information. You may also request deletion of your data, subject to legal and operational constraints. Data is primarily stored in Australia, but may be processed internationally under strict contractual and legal safeguards. 

You can view this policy online at www.feelsnu.com/privacy-policy 

Data Processing Agreement (DPA) 
We act as a data controller for technician data and as a processor for enterprise clients. We only process personal data required to operate the App. Our third-party providers are bound by agreements aligned with the Australian Privacy Principles and GDPR where applicable. Enterprise clients seeking a signed DPA may contact admin@feelsnu.com  

Data Policy 
CMT Scanner Pty Ltd T/as FeelsNu is committed to responsible data management and governance. Our Data Policy supplements this Privacy Policy by outlining how all data collected, generated, and stored through the App is managed internally: 

• Data Ownership: All operational data including job records, images, technician input, and scheduling information remains the property of CMT Scanner Pty Ltd T/as FeelsNu. 

• Data Classification: Information is classified as confidential, internal, or public. Technician and customer-related data is treated as confidential. 

• Data Access: Access to data is role-based and restricted to authorised personnel only. Audit logs are maintained. 

• Data Retention: Data is retained only for as long as necessary to meet business, legal, and contractual requirements. Old or redundant data is securely deleted or anonymised. 

• Acceptable Use: Technicians and staff must use data solely for legitimate business purposes related to job performance and must not extract or share data outside of the system without authorisation. 

• Breach Protocols: In the event of a data breach or suspected compromise, our incident response team will investigate and report in accordance with the Notifiable Data Breaches scheme. 

This Data Policy is reviewed regularly and forms part of our overall commitment to privacy, security, and responsible data stewardship.  

Deleting Your Account 
You can request deletion of your account at any time from Settings in the FeelsNu App, or by emailing admin@feelsnu.com. We verify each request against the account holder, process it within 7 days, and email you once it is complete. Deletion removes your profile, contact details, and sign-in credentials. Records of work managed through the platform — job history, repair evidence, and audit entries — are retained as business records of completed work for the client and service provider involved. 

Error Reporting and Push Notifications 
The FeelsNu App uses Sentry, a third-party crash- and error-reporting service, to help us diagnose and fix technical problems. Sentry receives your internal account identifier and role, crash reports, and the technical warning and error messages the app records. Those messages are diagnostic in nature and are not designed to carry your name, contact details, or the content of your jobs, photos, or chat messages.

 If you enable notifications, your device provides a push notification token, which we store against your account to deliver job and message alerts. The token is created only after you grant notification permission, identifies your app installation rather than you personally, and is delivered through Expo and the Apple and Google push notification services. Notifications can be turned off at any time in your device settings.

We do not sell personal information, use it for advertising, or run advertising or tracking analytics on the platform.

Contractor Onboarding 
Independent contractor technicians must provide additional onboarding information. This includes business name, business registration number, tax registration details, business address, a business insurance document, and a personal identification document. These documents are used only to verify eligibility to perform repair work. They are stored in private cloud storage and are accessible only to authorised administrators through temporary secure links.

Hosting and Disclosure 
Job status and scheduling updates are exchanged with QuoteSmart, the CMT system that originates jobs. Our infrastructure, including databases, file storage, and message queues, is hosted with Amazon Web Services in the Sydney (ap-southeast-2) region, and transactional emails such as invitations and verification codes are delivered through our email provider. We do not otherwise disclose personal information unless required by law.

Reporting Content and Conduct 
You can report an abusive message, an inappropriate user, or any other concern about chat content by emailing admin@feelsnu.com, or from the report action in the chat screens of the FeelsNu App. A report may include the conversation and any screenshot you choose to send us; we use that material only to assess the report, and we act on it where warranted, including removing access. Reports and the action taken are kept as part of our security and moderation records.

Device Storage and Permissions 
The FeelsNu App stores your session tokens in your device’s encrypted secure storage (iOS Keychain or Android Keystore). The App requests camera and photo library permissions solely to capture and upload repair evidence photos. The web dashboard uses strictly necessary cookies only. No advertising or tracking cookies are used.

Internal Privacy Practices 
We implement strong internal controls including: 

• Data minimisation 

• Role-based access 

• Encryption and audit trails 

• Staff privacy training These processes support compliance with privacy legislation.  

Data Breach Notification
If we suspect a data breach involving your personal information we assess and contain it promptly. Where a breach is likely to result in serious harm, we notify you and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth). You can report a suspected security or privacy incident to us at admin@feelsnu.com.

International Users 
If you access the App outside of Australia, you consent to the transfer and storage of your data in Australia. Non-Australian users acknowledge that data protections may differ under local laws.

Changes to This Policy 
We may update this Privacy Policy as needed. Material updates will be communicated through the App or by email. Your continued use of the App constitutes acceptance. 

Contact Us 
CMT Scanner Pty Ltd (ABN 23 659 650 585) T/as FeelsNu 
1/19 Virginia Street, Geebung QLD 4034, Australia 
Email: admin@feelsnu.com 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au